Return Request

DKFON.com Return Request Form

Please complete the form below to initiate your return request.

1. Buyer Information

• Full Name:
• Email Address:
• Order Number:
• Shipping Address:

2. Item Information

• Item(s) Being Returned (List all items):
• Reason for Return (select one):
  • Faulty or Defective Item
  • Damaged During Delivery
  • Incorrect Item Received
  • Change of Mind (if applicable)
  • Other (please specify):

3. Condition of Item(s)

• Is the item unused, undamaged, and in its original packaging?
  • Yes
  • No (Please provide details of damage or use)

4. Attach Proof of Purchase

• Upload a copy of your invoice or receipt (PDF or image file).

5. Attach Photos of the Item(s)

• Upload images of the item(s) being returned, clearly showing the issue (e.g., damage, defect, or incorrect item).

6. Preferred Resolution

• What would you prefer as a resolution?
  • Full Refund
  • Replacement Item
  • Store Credit

7. Comments or Additional Information

• Please provide any additional details to support your return request.

DKFON.com Return & Refund Rules

1. Eligibility for Return

• Returns are only accepted within the designated return window (typically 7 to 30 days from delivery).
• Items must be in new, unused, and undamaged condition, with all original packaging and tags intact.
• Returns for personalized, perishable, or health-related items are not accepted.

2. Return Process

• Return request forms must be submitted through DKFON.com.
• Proof of purchase (invoice or receipt) and clear photos of the item(s) are required for all return requests.
• Once submitted, DKFON.com will assess your request and notify you within 3-5 business days.

3. Return Shipping Fees

• The buyer may be responsible for return shipping fees, except for faulty, damaged, or incorrect items.
• Prepaid return labels may be provided if the return is due to a platform error.

4. Refund Process

• Refunds will be issued to the original payment method within 7-14 days after the return is processed.
• In some cases, store credit or replacement options will be offered instead of a refund.

5. Restocking Fees

• Restocking fees (10-20%) may apply, especially for high-cost items such as electronics.

6. Damaged or Defective Items

• If the item is damaged, defective, or incorrect, DKFON.com will offer a free return and may provide a full refund or exchange at no extra cost.

7. Mediation Service

• For added protection, buyers and sellers may use Mediation or Ship on Hold services to ensure secure transactions.
• DKFON.com is not responsible for refunds or returns unless these services are used.

Important:
Once the return request is submitted, DKFON.com will process the request and, if eligible, provide a return authorization and instructions. Please ensure you follow all instructions to prevent delays.

Thank you for using DKFON.com!