Q:Why is the actual capacity of my hard drive less than the labeled capacity? 

A:The factory capacity ≠ the capacity displayed on the computer.

The manufacturer’s capacity is calculated on the basis of 1MB=1000KB, while the computer uses a binary algorithm of 1MB=1024KB.

The rule is: 1G≈0.93. For example, for 100G, the actual capacity is 100G*0.93=93G and so on!

Therefore, it is normal for the actual capacity you see on your computer to differ from the manufacturer’s stated capacity, and the actual available data storage capacity will be lower than the capacity listed on the product. *The actual available data storage capacity will be lower than the capacity listed on the product. The capacity displayed on Windows and OS systems also differs, with Windows systems displaying approximately 90% of the factory capacity and OS systems 95% of the factory capacity.

Q:Why do I have files on my new hard drive?

A: For your convenience, some models are shipped with a series of pre-installed documents (including a quick guide to using the drive, icons, drive startup applications for different operating systems, warranty policy manuals, etc.), which you are encouraged to keep for quick reference when needed.

Q:Why is the packaging of the hard drive I bought different from the one advertised on the product?

A: The old and new packaging is shipped randomly, all are brand new and genuine, please feel free to buy and use.

Shipping:

1.We ship your orders within 3 business days after the payment is cleared.

2. Buyer is responsible for any duties or taxes that imposed by destination country’s customs or postal services. Contact us if you have special requirements on customs declaration before or right after you make the payment,we will NOT be responsible for any delivery failure due to unclear,unconfirmed or incomplete addresses given.

warranty:

1. All our items have 1 year free warranty.

2. All our items have been tested good before shipping.

3. We provide buyer return and refund service. If you are not satisfied when you receive your item, please return it within 14 days for a replacement or money back. Buyer pay the shipping cost.

4. We provide buyer free and unlimited technical support if you have any using problem with our item.

Feedback:

1 Please give me a fair feedback after completing the transaction. if you are satisfied with our service, please leave us a positive feedback and rate the details of the transaction (Detailed Seller Ratings) with a "PERFECT 5 STARS".

2. If you have any problems, please contact us firstly instead of giving us negative or neutral feedback. For negative or neutral feedback won’t solve any problems for you. We promise that we will try our best to solve your problems and give you the most satisfaction.

3. If you have any unsatisfaction, please let me know firstly and give me an opportunity to solve problem for you.

Contact Us:

I am a new seller, but I promise I will be an honest seller providing the best quality and best service to each buyer. Any questions or problems, please feel free to contact us.